Abstract
Considering the importance of university's industrial activities and the common use of ICT within such communications, we studied the problem of emails being unread and tried finding the improvement.
Firstly, we set our approach by focusing on the emails which are regarded as irrelevant and unnecessary to read by the receivers (university's research and teaching staff). Then we conducted the qualitative survey on the emails' receiving, reading, influence of work as well as the organizational characteristics of receivers. From the analysis results, we found the possible causes are: 1. such kind of emails are relatively more for research and teaching staff, 2. research and teaching staff regard such emails as seriously problematic, 3. if such emails are being sent continuously, they tend to be ignored by research and teaching staff. Hence, we suggested the improvement of email use as: a. taking notice that research and teaching staff tend to selectively read the email by personal interest, b. writing the title as clear as possible, c. delivering the email through the organizations/communities which have close relationship with research and teaching staff.
