1994 Volume 3 Issue 1 Pages 35-53
This paper reports the results of a case study which was undertaken at A education school.
It is extremely difficult to evaluate the performance of a complex firm's organization today.
Though a financial statement had been analyzed mainly for evaluating the performance of a firm's organization, this information offers only the side of the business management. Because the firm's organization has various goals which are the profit goal, employee's morale, customer satisfaction, R&D and etc..
The purpose of this research is to represent the usefulness of the Analytic Hierarchy Process in constructing a system of evaluating the performance of the firm's organization by applying the method to evaluating the performance of seven offices of A education school.
An effective performance evaluating system for the firm must satisfy the followings:
(1) The performance evaluating system, includes not only the accounting reports,but also the non-numerical factors which are closer to the business management.
(2) The performance evaluating system by using the non-monetary measurement.
(3) The evaluating system which is integrated and synthesized in both the numerical (both monetary and non-monetary measurement) and the non-numerical factors.
(4) The evaluating system which supports the managers in evaluating the achievement of the organizational goals as well as makes the organizational members have motivation to perform their goal.
