The Relationship between Employee Satisfaction, Customer Satisfaction, and Financial Performance: An Examination in the Hospitality Industry
Released on J-STAGE: March 31, 2019 |
Volume 22
Issue 1
Pages 3-25
Kenichi Suzuki, Kohsuke Matsuoka
2
Toyota’s Cost Management and its Future Challenges
Released on J-STAGE: March 28, 2023 |
Volume 31
Issue 2
Pages 35-46
Noriyuki Imai
2
Consideration of Capital Investment Decision Making Process in Semiconductor Production Equipment Company
Released on J-STAGE: May 15, 2019 |
Volume 27
Issue 1
Pages 3-18
Soichiro Higashi
4
A Management Control Package for Associating Customer Satisfaction with Financial Performance: A Case Study on Customer Satisfaction Management at Hoshino Resort
Released on J-STAGE: March 31, 2019 |
Volume 23
Issue 1
Pages 43-60
Sakichi Otomasa, Takahito Kondo
5
Innovation Strategy and Management Control Effectiveness: Implications for Ambidextrous Strategy Outcomes
Released on J-STAGE: March 30, 2022 |
Volume 30
Issue 1
Pages 3-20