Efforts of Reforming Organizational Cultures Utilizing BSC: Matching Vectors of Employees in a Small-Scale Hospital

Abstract

It is thought to be one of the reasons why an employee turnover rate is high that a motivation to work is constantly declining and an organization culture is reluctant to take new challenges. In such an organization, there are structural defects such as lack of communication and human resources to lead the organization. To solve this problem, it is necessary to have some implements for active communication and for nurturing leaders who will revitalize the organization. Efforts to match vectors of all employees are also needed to proceed concrete measure. BSC was adopted to actualize those plans. The most important thing in this procedure was dialogue between top management and the employees. And this dialogue creates trust.