Relationship between work improvement desired by office workers of a transportation-related company and work engagement —Comparison using stress coping ability—

Abstract

This study aimed to clarify the relationship between requests for workplace improvement and work engagement among office workers in a transportation-related company depending on their level of stress coping ability. An anonymous, self-administered questionnaire survey was conducted on 52 office workers at a transportation company in Japan. Question items included attributes, the Mental Health Improvement & Reinforcement Research of Recognition (MIRROR), the Japanese Utrecht Work Engagement Scale (UWES-J), and the Japanese Sense of Coherence Scale (SOC). In the case of the high SOC group, among the items of MIRROR, those who requested “Supervisors are not too busy, so that they have time to listen to their subordinates,” “An assistant to act as their direct supervisor who is very busy has been appointed” had higher UWES-J scores. In the low SOC group, those who demanded “Coordination and cooperation with other groups are going well.,” “I do not have significant workload problems that affect my core responsibilities” had higher UWES-J scores. These results suggest that, when considering workplace improvement, there are items that should be considered not only from the number of requests but also from the viewpoint of work engagement.