Communication errors of railroad company employees caused by the mutual operation service

Abstract

We conducted questionnaire surveys of employees working for railroad companies for information about communication errors that could be caused by mutual operation service. Further, we analyzed the tendency of communication errors to occur by investigating the “driving terminology words” of each railroad company and conducting a “simulation experiment” for their employees. As a result, we grasped unique railway terminology that had the same meaning. By conducting simulation experiments, we verified the difference in the employees’ comprehension degrees using “repetition” and “confirmation conversation.” As a result, we found that when “confirmation conversation” was used, the correct answer rate improved compared to when “repetition” was used.