Identifying features of skilled care givers based on eye tracking data

Abstract

In the current aged society, shortage of care givers is crucial. Not only lower wages and long working hours, but also frustration over operation is frequently cited as the reason for high turnover rate. In order to avoid such frustration and keep the service at a certain level, care content should be evaluated objectively and it must be shown how appropriately care is given. For that purpose, the features of skilled care givers of high-quality care facilities will be identified based on eye tracking and behavior observation. Results should indicate decision-making process of skilled care givers, which can be referred for support of novice care givers and improvement of care quality.