Study on Personal-Assistance Robotic Process Automation for Improving Efficiency of White-Collar Non-Core Operations

Abstract

Recently, workload of white-collar job is getting larger and larger and it became one of the major social problems in Japan. To solve the problem, improvement of business-operation efficiency in each worker is necessary. As a tool for improving the efficiency, Robotic Process Automation (RPA) technology is emerging. However, current RPA tools are aimed at back office operations but not at white-color's various business operations in each worker. In this report, a personal-assistance RPA (PA-RPA) which assists input operation in business applications is proposed. Our rapid prototyping demonstrates that the proposed PARPA can reduce operating time by 57% when it's applied to settlement of travel expenses through in-house business application in our company