Serious Game for Learning System Design Processes in the Complex Business Environment

Abstract

In today's complex and uncertain business environment, traditional method of decision-makingand organizational practices are no longer enough viable and require significant change. It is same for thedesign of products and services. Mindsets and methods that is suitable for the new era are required in thedesign process. Then we have developed an educational game to learn and discuss such mindsets andmethods. Our game has a ruleset assuming the simple system design and other ruleset assuming the complexsystem design. By playing this game, students can understand the problems caused by complexity and howto deal with them.