2021 Volume 2021 Issue AGI-018 Pages 02-
As the population declines, the number of local government employees is decreasing in Japan. Local government need drastic business improvement and tend to utilize AI and IT. Among them, the number of cases where the dialogue system provides window guidance is increasing. An automatic guidance system is being tested at Tokyo Station. We built a system that automatically guides the window and conducted a demonstration experiment at a cooperating local government. In the 2020 pre-experiment, older people tended not to know speech recognition. As a countermeasure, it also supports touch panel type guidance. As a result, it was found that the illustrations that imitate the staff have a high affinity with the Usability.
