Communication to produce diverse opinions - A study on Fautline Perspective -

Abstract

Various information and creative ideas are required for the business activities. Besides, onetheory in the diversity management shows that a diversified organization increases various information andimproves the quality of solving problems. Therefore, the aim of this study is to clarify the factor ofcommunication that produces diverse opinions by using the faultline perspective in the diversitymanagement. Specifically, the text data of the business discussions are analyzed to check the transition oftopics and the diversity of participants' remarks is measured. Thereby, this paper shows the relationshipbetween the transition of topics and the diversity of remarks. Additionally, it shows the role of the facilitatorin causing various remarks.