Design and Evaluation of a Care Process Manual Based on Structured Knowledge

Abstract

Manuals have traditionally been widely used in organizations as a means of educating and training new employees and sharing knowledge among staff. However, as the expression "manual man" implies, the negative effects of adhering so closely to written actions and rules that one is unable to respond appropriately when confronted with something that deviates from them have also been pointed out. We propose a knowledge-data structuring method that structures knowledge in a goal-oriented manner and combines it with data such as accident reports and best practices. This method enables us to understand the purpose and rationale of each action and to develop the ability to deal with new situations. However, the current construction method does not make use of the expertise of conventional experts in building high-quality manuals. Therefore, in this paper, a manual construction expert designs a care manual for self-reliance support for elderly based on structured knowledge by a knowledge engineering expert, and the expert's know-how is expressed by evaluating the quality of the manual at the time of design by users. The results of this study reveal the advantages and challenges of using structured knowledge as a knowledge source in manual construction, as well as changes in knowledge construction.