Abstract
In this study, we analyze existing IT support methods and senior citizens' support needs through a local IT promotion project, e-namokun. We then propose a remote IT support method, e-RemoSupp, to help senior users improve their IT ability and efficiently solve computer- and Internet-related problems under the support of IT volunteer groups by using remote control technology. Starting with a short introduction to the project and early research, we examine e-RemoSupp through a four-month experiment, and then discuss its social issues, technical issues, and essential elements in implementing a successful remote support in cooperation with IT volunteers.
