The Increase in Online Shopping and the Home Delivery Crisis

Examining the Feasibility of Redelivery Charging

Abstract

In this paper, I take up the problem of the home delivery crisis against the background of the increase in online shopping and consider the factors that brought it about and the measures that could be applied to solve it. Especially, I focus on charging for redelivery and examine its feasibility based on the results gained from a nationwide survey. The results are as follows. Charging for redelivery causes many respondents to modify their behavior. Specifically, they are ready to receive their parcel at the first delivery. Therefore, a reduction in redelivery visits can be expected. If charging for redelivery is introduced, many respondents are willing to pay the charge. Concerning price setting for redelivery, the mode, the median and the means of charging to be paid by respondents are useful references. When the price of delivering a parcel is within 10,000 yen, the charge for redelivery is several hundred yen. Charging for redelivery is possible and is expected to contribute to solve the problem of the home delivery crisis.