The Hidden Costs of Exhibiting Organizational Citizenship Behavior

Abstract

The purpose of this current study is to systematically review theoretical and empirical research that has examined negative consequences associated with organizational citizenship behavior. Based on our review, we discuss boundary conditions of the relationship between organizational citizenship behavior and effectiveness that has received little research attention, and describe several areas where substantial challenges remain. We present a number of new research directions for theory building in future studies of organizational citizenship behavior in organizations.