Abstract
The relationship between organizational citizenship behavior (OCB) and job stress has been much disputed. While some researchers consider the positive effects of OCB on job stress, others anticipate a negative relationship between them. This study considers various empirical results of this relationship because traditional OCB measures cannot separate voluntary OCB from involuntary OCB and examine the moderating effect of compulsory citizenship behavior (CCB) on the relationship between OCB and job stress. An empirical study using the data from 312 employees reveals that the impact of OCB for individuals (OCB-I) on job stress is positive when CCB is low, whereas this relationship is negative when CCB is high. Implications for future studies and for information management in organizations are also provided.
https://ror.org/03ptaj492 
