日本情報経営学会誌
Online ISSN : 2189-9681
Print ISSN : 1882-2614
ISSN-L : 1882-2614
同時参加連結法を用いた顧客満足度向上のための連結度の評価手法の提案
内藤 豊吉見 憲二星合 隆成
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ジャーナル オープンアクセス

2022 年 42 巻 2 号 p. 82-94

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Simultaneous Participation and Connection Method (SPCM), one of key technologies of P2P, is a method for connecting peer groups by peers’ simultaneous participation in multiple peer groups. SPCM is widely used for inter-organizational connection recently in the real society. We introduce a project run by Hoshino Resorts implementing SPCM to connect their organizations for improving customer satisfaction. The project has a problem which requires large efforts in collecting various data for an evaluation of its performance such as inter-organizational connectivity degree. We propose an efficient method to evaluate performance of SPCM with simpler input data from evaluation results of computer simulation.
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