The Concept of Social Inclusion in Community Libraries in London

Abstract

　The purpose of this research is to clarify the significance and efforts of community libraries in London from the perspective of social inclusion. This research was conducted from the perspective of social inclusion upon analyses of related literature and interview surveys with managers of six community libraries in London. The study clearly shows that the concept of social inclusion is fully embraced in community libraries. Community libraries are able to ensure access to information, leisure, and culture for local residents by maintaining libraries that were forced to close. Specifically, libraries are being promoted as places where people can communicate and alleviate their feelings of isolation. Furthermore, library managers regard volunteer staff members that have traditionally been recognized as people who tackle social exclusion as those who both tackle social exclusion and are socially included as well. Therefore, it was made clear that community libraries work to improve the competency and communication skills of their volunteer staff, and actively provide them with job assistance.