Abstract
In this paper, we constructed and verified a resident satisfaction index that can be used commonly in all Chinese cities, and conducted an online survey of 1,612 residents in four Chinese cities: Hangzhou, Ningbo, Nanchang, and Yichun, where each sample size is 405, 404, 403, and 400 respectively, in order to clarify the influence of resident satisfaction on behavior.Four factors were extracted from the survey results by factor analysis of questions related to resident satisfaction for each policy. Confirmatory factor analysis was performed on these factors by city, and high factor loadings were obtained in each of the four cities, confirming the applicability of the index.Furthermore, it was revealed that residents' overall satisfaction with the waste disposal system was significantly influenced by three elements: "station management and beautification," "problems during waste transportation," and "information provision and awareness activities." However, it was also shown that overall satisfaction does not have a direct effect on residents' waste sorting behavior, and that waste sorting behavior is significantly influenced by "convenience of waste discharge and sorting" and "information provision and awareness activities."
