抄録
As the service sector in economy grows, an evaluation method for service design that increases efficiencies is needed. A service should be evaluated by the viewpoint of service receiver, because it has characteristics such as simultaneous production and consumption. Until now, authors proposed an evaluation function to estimate to what extend a requirement of a service receiver is satisfied. The function is decided by the designer using data about the receiver's expectation and quality of the service. In this report, we classify receivers' requirements in two: service oriented and product oriented. Then, we analyze relationship between the classes of requirements and related functions.
