Abstract
For design, analysis and evaluation of service, using service function models and service delivery processes integrally is important. However, concrete supports for inter-relating between the function models and the delivery processes have not yet been developed. In this study, we support constructing service delivery processes based on the lowest-level function models. We stratify the Workflow Patterns by ISM (Interpretative Structural Modeling) method. Based on this result, we propose a method for supporting the choice of appropriate patterns from stratified the Workflow Patterns and the construction the service delivery processes. Furthermore, we attempt implementing suggestion method to the service CAD system.
