抄録
Service is considered as an import means to provide various values in the matured economy and industries. In the field of Service Engineering, various tools, methods, and methodologies have been proposed for the design and development of services based on engineering design technolgies. Recently, various research activities on service design have been conducted independently and it is required to clarify their relations from both the academic and practical viewpoints and moreover to clarify the role and effectiveness of engineering design approach to service design. In this paper, the author introduces the analysis results of recent service design studies in several research fields and clarifies the current issues to be tackled in service design. The author discusses how the engineering design approach should tackle these issues and what kinds of studies are required for it.
