Abstract
Employees in many of service fields design their work by themselves to respond to changing situations. However, processes and results of their work design are not represented and shared with other employees sufficiently. By representing and sharing results of work design, it would become possible to support human resource development and improvement of service quality. In this report, the authors propose a work design support tool implemented in a tablet device. For the representation of work by employees, the authors adopted the unstructured modeling approach. The proposed tool named as DRAW (Design Representation tool for Autonomous Work systems) was co-designed with employees in an elderly-care facility and was applied there. The authors analyzed DRAW data both in qualitative and quantitative manners. As a result, it was clarified that DRAW was utilized to represent results of work design and its data were shared among employees.
