Design method of service contents to realize service chains and continuous improvement

Abstract

In the context of recent servitization of manufacturing characterized by IoT, Bigdata, and AI, we need data-driven front-loading design of product with service and engineering support for it. This paper proposes TriCyPSS (Triple Cycles for Product Service System) that supports developing service content from the viewpoints of service chain and continuous improvement among customer company, my company, and partner company. Using the TriCyPSS method, we can investigate not only service content but also plans of data utilization and information circulation based on its structure. This paper also details notations of the proposed model using the i* (eye-star), which is a methodology of system modeling in requirement engineering.