デジタルネイティブサービス開発に向けた設計教育

抄録

This paper clarifies evolution of services and innovation drivers for service creation. Then, it identifies the skills required for future creators of digital native services and discusses educational programs for them at universities. The curriculum includes essential capabilities; how to develop mindsets of design thinking and systems thinking, how to learn design methods of system of systems and systems engineering processes, and how to form a team to carry out a service development project. The findings through the programs reveal that conventional systemic approaches need to incorporate emergent ICT environments i.e., analytic approaches of data science and artificial intelligence.