Applying the Concept of Digital Triplet to Production Systems Consulting

Abstract

In production systems consulting, the problem-solving level required increases with the recent increase in the complexity of the client’s production systems. The quality, cost, and delivery (QCD) of consulting activities depend on consultants' skill levels. This means many unskilled consultants cannot satisfy the requirements of clients. Based on a human-dependent approach, resulting in the problem that the QCD level of consulting has not reached problem-solving. This paper proposes a method to systematize the data, information, and knowledge used by consultants by applying the concept of Digital Triplet so that they can be reused for other consulting.