In this study, we propose an evaluation approach for web form usability. With the popularization of online activities, a web form is used as a means of intermediation between a company and users. It is a crucial problem to provide a user-friendly web form. Therefore, our aim is to investigate users' feelings and behavior during the completion of a web form in different ways: a questionnaire, an electroencephalogram (EEG), and eye tracking. Moreover, we quantify and visualize the evaluation results in order to easily understand a large amount of information at a glance. As a result, we were able to extract valuable information for web form usability from several angles. Thus, we have developed an overall evaluation approach in order to clearly comprehend web form usability.
2014 Research Institute of Signal Processing, Japan