Abstract
The purpose: We aimed to examine the relationship between emotional labor and basic communication skills, sympathy as aid communication skill for psychiatric nurses.
Methods: A questionnaire survey was conducted using nurse's emotional labor measurement scale (ELIN), communication skill scale ENDCOREs, multidimensional empathic scales (MES). Factor analysis of each scale was carried out and the factor structure was confirmed. Covariance structure analysis was performed to verify the association between each subscale. Covariance structure analysis set ENDCOREs and MES as independent variables, ELIN as dependent variable, and ENDCOREs as a parameter of MES.
Results: As a result of covariance structure analysis, ENDCOREs showed a significant positive direct effect on ELIN. MES "viewpoint acquisition" showed a significant positive direct effect on ELIN’s "exploratory understanding", "expression suppression", "representation of care". "Affected” showed a significant positive direct effect on ENDCOREs and showed a significant negative direct effect on ELIN. "Self-directed reaction" and "self belief" showed a significant negative direct effect to ENDCOREs and showed a significant positive direct effect on ELIN. "Other-oriented response" showed a significant positive direct effect on ENDCOREs "acceptance of others" and "deciphering ability", and showed a significant negative direct effect on ELIN "expression suppression".
Conclusion: It was suggested that development of a program to improve communication skills is essential for carrying out emotional labor.
