Effectiveness of conceptual information presentation of mechanisms using video in product manuals

Abstract

This study aimed to verify the effectiveness of conceptual information for how a microwave oven works that correspond to the structural model of users using a paper manual and a video manual. The results of the comparison of the comprehension level regarding a microwave oven among the four conditions (without a manual, traditional manual, with the conceptual information (paper), with the conceptual information (video)) showed that the conceptual information of a mechanism enhances the comprehension for the operation. Especially the effectiveness of the video manual was more than the paper manual.