Design for HR and EX (2) EX Design

Abstract

In recent years, increasing attention has been given to the concept of “EX Design” as a method for enhancing the Employee Experience (EX). This paper aims to provide an overview of “EX Design” and explore the role of organizational culture in promoting EX-oriented design practices. It also suggests “culture shift” to improve EX Design, with communication, community, event/ritual and service/system.