Usefulness and issues of in-house hospital designer placement for the improvement of user service

Abstract

The purpose of this study was to clarify the management's evaluation for the employment of in-house hospital designer. We conducted a semi-structured interview with them and the result was analyzed using M-GTA. As a result, we obtained the following usefulness of positioning an in-house hospital designer, 1) it enhances public relations activities and clarifies features of the medical institutions, 2) it leads to the robust information sharing and work efficiency, 3) it contributes to quality improvement and maintenance of the printed matter made, and 4) it can provide the service that snuggled up to a user by the hospital designer. However, issues still remain such as; 1) the environment of human resources cultivation is still in its developmental stage, 2) it is difficult to verify the cost-effectiveness related to employment, and 3) the occupation itself has not been fully established. From these findings, found that the in-hospital designer does work to help both the user and the healthcare worker.