Abstract
In this paper, we present our qualitative research and analysis methods of student activities in their role of information volunteer, which is a service-learning-based course in which students engage in information education activities at elementary schools. We observed six selected groups and interviewed nine selected groups, using a case-code matrix and case studies as our analysis methods. As a result, we identified 15 cases and categorized these into four categories, i.e., planning, implementation, communication, and reflection. Each group seemed to have experienced continuous work planning and work improvement processes because all groups remarked at least one case in all categories. Successful group remarks were related to many cases, but unsuccessful group remarks were not in the communication category. We created a three-staged rubric with specific assessment criteria based on our research results such that students can self-evaluate and reflect on their activities.
