Abstract
Today, at each enterprise, the service-profit chain has been observed. Especially, with the service industry, it is thought that employee satisfaction exerts influence on customer satisfaction. At these enterprises, various degree of employee satisfaction investigations are executed. This time, measure on the system, such as personal appraisal system and talent rearing step, was executed even in the hearing investigation for the enterprise which I execute. In addition, we could see the case where those are planned. These are the motivation for employee institutional and on purpose. At the same time, these are rearing the talent. I think that these systems in regard to corporate management are the necessary system. But, with management of actuality, relationship with the employee and the customer in the front line is important. Namely, I think that influence of interactive marketing is important. In this paper, at the workplace where it is activated, questionnaire survey, concerning the relationship between the superior and the subordinate was analyzed. As a result, I thought the following. At this workplace where it is activated, at the first the communication between the superior and the subordinate being satisfactory is important, secondly the superior's the business meeting and coaching for them is executed appropriately. It means these things make a good effect for the degree of employee satisfaction.
