Job Satisfaction and Service Quality by Pattern of Job Commitment and Organizational Commitment : A Quantitative Analysis Intended for Care Workers and Nurses

Abstract

The study aimed to clarify staff pattern by organizational commitment, job commitment and the relativity of job satisfactions and service quality. Internet research was conducted on 500 care workers working for welfare institutions and 689 nurses working for hospitals. Analysis of variance and multiple comparisons showed that the value of HH type was the highest, and LL type the lowest for three aspects (achievement, growth, and assessment and salary) among the five aspects of job satisfaction. It could also be seen that indifference was intentionally lower than other types for two aspects of job satisfaction (association of advancement and the client) and service qualities.