Abstract
This study aims to investigate how leadership and teamwork of nursing homes influence employees' job satisfaction and self-evaluation of service quality, as organizational management factors. One thousand special nursing homes were selected from all around the country, and questionnaires were distributed to five care staffs per home. Finally, 1,105 papers were collected from 265 facilities (collection rate: 22.1%). Amongst them, this study verified hypotheses through Structural Equation Modeling (SEM), targeting 672 except for the management staff, nurse and office workers who do not directly provide care services. It was found that leadership promoted teamwork and affected workers' job satisfaction and self-evaluation of service quality. Moreover, leadership impacted self-evaluation of service quality through teamwork and job satisfaction. Based on the results of these findings, this study proposes how to maintain and improve the service quality of nursing homes.
