2017 Volume 57 Issue 4 Pages 85-96
This study was aimed at investigating the effect of support by Home-Start on client satisfaction. In the study, the differences in the support contents and features of individual home-visiting were investigated in comparison with paid support. To achieve the objectives, a questionnaire survey was conducted for paid support clients and Home-Start clients. We received responses from 78 paid support clients and 112 Home-Start clients. Regression analysis results suggested:(1) In home-visiting by non-specialists, attentive listening skills were important for the support. (2) Attentive listening skills and cooperation were more frequently used (especially with a high frequency of cooperation) to support the clients in Home-Start than in paid support. Those activities properly responded to the clients’ needs because they contributed to the client satisfaction. That is to say, gaining client satisfaction without causing a financial burden or spending too much time, as well as carrying out housework and childcare activities together, is the main strength of the Home-Start support. It has been suggested in previous studies that this strength is the product of the attentive listening skills and cooperation and the present results confirm this.
