Abstract
Trust is a significant factor in interactions between professionals and clients. However, existing
theories on trust do not adequately elucidate the relationship between trust and the interactions based on it.
In this paper, a narrative approach was applied to analyze the daily life reports pertaining to certain
days when nursery teachers and parents alternated their shifts. Nursery teachers were classified according
to the degree of trust placed in them by parents and a comparison was made between the high- and lowtrust
classes using narrative analyses (construction and relationship analyses).
As a result of the construction analysis, parents' narratives of the high-trust class were characterized
by the "development type" in which similar plot patterns were repeated. In the relationship analysis,
we found that teachers from among the high-trust class expressed their comments on topics related to the
parents' narratives. In sum, the difference between the high and low-trust classes was observed not only
in "what" or "how much" but also in "how" the narratives were framed.
Lastly, we discussed the reasons why the means of narration caused a difference in the parents'
degrees of trust and how the forms of narration can work toward developing parents' trust in nursery
teachers.
