A Study on How to Improve Employee Engagement in Work-From-Home

Abstract

The purpose of this study is to clarify how employee engagement has changed as a result of WFH and to examine the effectiveness of management techniques and measures to improve employee engagement. A questionnaire survey and interviews were conducted to ascertain the current situation; based on the employee engagement issues identified in the results of the survey conducted a year ago, effective measures for employee engagement, especially for managers, were examined.

The survey results indicated that WFH has the disadvantages of “lack of communication” and “difficulty in evaluating and providing guidance to subordinates,” and that to address these disadvantages, both material and psychological measures are effective, such as communication, measures to encourage subordinates’ growth, and the development of a remote work environment.