Interview Survey on the Assistance Provided to Residents by Staff of Serviced Housing for Older Adults

Abstract

With the goal of clarifying the types of assistance provided to residents by staff of serviced housing for older adults, we conducted semi-structured interviews with staff members of a serviced housing facility for older adults and performed qualitative inductive analysis of the types of assistance they provided to residents. The following six categories were generated from interviews with six staff members: “assistance for building relationships with people in the community,” “assistance for family members,” “assistance for living a better life,” “assistance promoting advance care planning,” “health-related assistance in cooperation with caregiving and medical staff,” and “creating an environment that can support conditions ranging from independence to long-term care.” The types of assistance revealed in the present study as well as those identified in past research suggest the need to develop an assistance index that can be used by staff of serviced housing for older adults to allow residents to continue to stay in conditions ranging from independence to high-level long-term care.