Consideration of Communication Issues in the Process of Telework Practice: Status of Introduction and Practice, Issues and Internal Communication

Abstract

The introduction of telework in the workplace has expanded significantly as an emergency response to COVID-19 pandemic, but various issues remain due to a lack of preparation. The biggest challenge was communication issues during telework. In order to further promote telework after COVID-19 pandemic, it is necessary to consider realistic countermeasures for communication issues. Telework needs to be ap- proached as part of strategic management rather than a worker welfare measure. In this paper, we look back at the background of telework, survey the merits, demerits, and challenges of telework based on re- search results, and examine methods of approaching communication issues.