Abstract
Due to unreasonable demands of consumers such as time-designated and restricted frequency of deliveries, physical distribution activities in urban areas have become more complicated and congested as before. In order to meet this demand, it is important that the time of goods from ordering to receiving be reduced. By reducing the time, the travel time of commercial vehicles may be shortened which may result to the lessening of traffic and environmental problems. Thus, this paper aims to clarify the role of introducing information systems in reducing this time. It also seeks to understand the effects of introducing information systems in the various physical distribution activities.
