Abstract
The purpose of this study was to examine the effectiveness of training for child welfare workers based on impression data. The training focused on integrating conflict resolution skills, which included elements of ”active listening” and ”collaboration (with parents)”. The 210-minute training was conducted. Thirty-one pieces of impression data obtained from 15 of the 19 child welfare workers in city A who participated in the training were organized according to the KJ method (Kawakita, 1967). The results were organized into four major categories: ”I learned listening techniques (13 statements / 41.9%),” ”I learned integrated conflict resolution skills other than 'listening' (7 statements / 22.6%),” ”I thought what I learned in the training was insufficient (3 statements / 9.7%),” and ”The practical content was helpful (8 statements / 25.8%). The results were organized into four major categories. The results suggest that training in integrating conflict resolution skills has some effectiveness in improving ”active listening” and ”collaboration (with parents)” skills for child welfare workers.
https://ror.org/02gn38d51 
