Human Resources Management in Tourism Enterprise

Abstract

This paper aims to present an overall view of tourism labor and to clarify the actual conditions and problems of the human resouces management in the tourism enteprise, which is one of the most labor-intensive service enterprises. The tourism labor has specific characteristics such as requirements for customer relations skill, shift work to meet tourism demand around the clock and seasonal work. In Japan, tourism employment greatly relys on part-time workers, entrusting work to suppliers and so on. Working conditions are not good. Tourism lobor requires four particular skills; occupational skills, hospitable attitude, information and communication skills, and foreign language skills. The main purpose of human resources management is to efficiently utilize human resources as production resources. However, in oder to overcome increasing problems on tourism labor and to develop the tourism enterprise, threre is a need for the human resources management, especially respecting humanity. In other words, for the survival of tourism enterprises, in addition to customers satisfaction (CS), employees satisfaction (ES) is also reqiured.