IT 化に伴う社員の意識変革について

抄録

In this paper, we introduce the case of IT solution service for the purpose of business transformation carried out in a building management company. In general, after reviewing the business process and improving the efficiency of the business by IT systems, create time to think and work on the business reform, and then the change of employees’ consciousness is born. However, in this case, the employees performed business transformations by themselves, before the start of IT systems operation. This is a sign of corporate culture change. This time, we will consider the factors that caused this change of employees’ consciousness from the service perspective.