サービスとは、サービス学会とは

持丸 正明

doi:10.11487/oukan.2023.0_D-1-1

The 14th Conference on Transdisciplinary Science and Technology

Session ID : D-1

DOI https://doi.org/10.11487/oukan.2023.0_D-1-1

Conference information

Host: Transdisciplinary Federation of Science and Technology

Name : The 14th Conference on Transdisciplinary Science and Technology

Number : 14

Location : [in Japanese]

Date : December 16, 2023 - December 17, 2023

What is Service, What is Serviceology?

*Masaaki Mochimaru

Author information

Keywords: Service science, Service engineering, Service marketing, Productivity

CONFERENCE PROCEEDINGS OPEN ACCESS

Details

Abstract

Service is the process of co-creating value by integrating the resources of products, services, the provider organization, its employees, and customers. The Society of Serviceology was established in 2012 to promote research to improve co-created value and improve productivity in services, and has been working on the fusion of social science and engineering, collaboration between academia and industry, and international cooperation. This will provide a comprehensive introduction to topics of growing interest in the Society of Serviceology.

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