サービスエクセレンスと国際標準

原 辰徳

doi:10.11487/oukan.2023.0_D-1-3

The 14th Conference on Transdisciplinary Science and Technology

Session ID : D-1

DOI https://doi.org/10.11487/oukan.2023.0_D-1-3

Conference information

Host: Transdisciplinary Federation of Science and Technology

Name : The 14th Conference on Transdisciplinary Science and Technology

Number : 14

Location : [in Japanese]

Date : December 16, 2023 - December 17, 2023

Service Excellence and International Standards

*T. Hara

Author information

Keywords: Service excellence, customer delight, customer experience, service design, co-creation

CONFERENCE PROCEEDINGS OPEN ACCESS

Details

Abstract

ISO 23592 and ISO/TS 24082 about service excellence were published in June 2021, followed by the corresponding JIS publications. These are international standards for developing excellent organizations and services to increase customer loyalty through the creation of outstanding customer experiences. They include high-level requirements and recommendations on management and design. This paper introduces and discusses these standardization activities and the relationship with service research and synthesis-oriented engineering.

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