Service modeling for value creation of migration experience service

Abstract

Multiple exhibition booths such as science communication events for the spread of science and technology and outreach events, commercial fairs and large-scale exhibitions, events in commercial facilities, etc., where visitors can freely move around and tourism in the area In large-scale customer service such as excursions around land and shopping streets, the exchange of the value (benefit improvement, risk / cost reduction) of stakeholders (enhancement, exhibitors, visitors, etc.) related to these services is regarded as a service, and its value Every time an event is conducted or a visitor goes, the structure is collected as data for each stakeholder, and by modeling the service system, it is possible to continuously increase the value of the entire stakeholder according to the purpose. aim. In this presentation, the data collection and the evolution of the value structure using AI touch rally performed at each event for that purpose will be shown.