ChatGPT-based Chatbot for Listening to Ventings without Aiming to Solve Problems

Abstract

In today's "stressful society," many people experience daily stress, yet not everyone has someone to turn to for venting. While AI-based counseling services have been proposed and implemented in recent years, most focus on problem-solving, making them less suitable for simply venting frustrations. This study proposes a ChatGPT-based chatbot specialized in listening to users' venting. The chatbot does not attempt to solve problems but instead generates empathetic and encouraging responses, aiming to serve as an easily accessible listener for users. In an evaluation experiment, the proposed chatbot was compared with a counseling chatbot that actively provides solutions and a chatbot that engages in casual conversation. Experimental results demonstrated certain positive effects of the chatbot in terms of conversational smoothness, progression, and mood improvement.