Abstract
The Great Hanshin-Awaji Earthquake gave a strong impact on water supply system management. One of the most important point is that citizens must bear uncomfortable living for a long period. It is important for water supply system in the future to be reestablished including the viewpoint of psychology and the behavior of the citizens.
In this paper, the model of emergency water supply was developed and citizens' life situations concerning the emer-gency water supply for the restoration period were presumed. Citizen's complaint by telephone received by Kobe Coty Office was compiled for 500x500m gird cells. The number of citizen's complaint by telephone was described using the result of principal component analysis on emergency water supply condition such as restoration days and the difference in quantity of supplied water. As time is needed for the restoration, citizen would sense the unfairness. Ideal goal period of emergency restoration, in which citizen's complaint by telephone does not arise, was estimated to be within one week.
