Proceedings of JSPE Semestrial Meeting
2011 JSPE Spring Conference
Session ID : H16
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Host: The Japan Society for Precision Engineering

Management of Expectation in Service Delivery about Waiting Time
*Satoshi Shimada, Kei Taira, Tatsunori Hara, Tamio Arai
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Keywords: Customer satisfaction, Expectation
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[in Japanese]
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© 2011 The Japan Society for Precision Engineering
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